PATRIK VIEIRA DE OLIVEIRA

Managed the complete customer lifecycle from initial contact to post-sale support, ensuring continuity and satisfaction.

Delivered consultative sales strategies within a specialized niche market, meeting specific client needs and driving engagement.

Coordinated complex production workflows and client requests, optimizing efficiency and delivery timelines.

Cultivated and maintained strong client relationships, acting as the primary point of contact for all issue resolution.

Delivered expert IT support to German-speaking enterprise users within the BASF environment, resolving technical issues efficiently.

Managed incident tickets from initiation to resolution, ensuring comprehensive end-to-end service delivery.

Ensured strict adherence to SLA compliance, maintaining high service standards and minimizing downtime.

Escalated complex technical issues to higher-tier support teams, facilitating timely resolution and user satisfaction.

Maintained accurate and comprehensive documentation in English, enhancing knowledge base and team efficiency.

Provided first-level technical support to a diverse user base across the EMEA region, addressing a wide range of IT issues.

Resolved first-level incidents effectively, minimizing disruption and ensuring rapid return to service for users.

Managed and prioritized ticket queues efficiently, ensuring timely response and resolution within service parameters.

Communicated clearly with international users, facilitating effective problem-solving and enhancing user experience.